ATS Introduction

Absenteeism can have an enormous impact on productivity. Responding to unplanned absences affects all aspects of a business and requires a unique partnership between business management, employees, and Human Resources.

QQuest guides organizations through absentee management improvements. Communication and consequences are two keys to managing absenteeism. Communication begins with clear processes and continues with technology to help employees notify their management or clients when they will unexpectedly be tardy or absent. Consequences begin with agreed-upon standards of attendance and consistent enforcement without surprises. QQuest customers range from manufacturing plants to service organizations to office staff.

QQuest's ATS System, is a web-based telephony application that allows employees to call in to report when they will be absent or tardy. ATS tracks attendance information and reports specific and summary information for supervisors, your Human Resources department, and managers.

Each customer is unique. QQuest implementation specialists get to know you and your business before we recommend a plan. Contact QQuest to get started or read about ATS Product Basics.

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In many companies, employees call in to an answering machine or voice mail which is listened to at or after the start of a shift. Supervisors who need to start the day off with a full crew scramble assignments when people are missing, even though they may have called in hours ago.

QQuest wondered "what would happen if, when an employee called in, everyone who needs to know got the message immediately." The result: ATS.

At its heart, ATS is about communications between people. Employees calling in are assured that their messages are received, supervisors have the information they need to make decisions before they become critical, and Human Resources has the information they need to manage absenteeism.

Each customer is unique. QQuest implementation specialists get to know you and your business before we recommend a plan. Contact QQuest to get started or read about ATS Solution Choices.

QQuest offers two basic implementations of ATS: ATS Hosted Solution™ and ATS Enterprise Solution™. Both provide a straight-forward telephone call in system for employees supported by a web and notification system for your business needs.

ATS Hosted Solution™ puts the communication features of ATS at your disposal in the matter of a few hours. The Hosted ATS technology is housed at QQuest's site, with no installation or capital investment required at your site. Use the standard features or contact a QQuest implementation specialist to discuss integrating Hosted ATS and your business systems.

ATS Enterprise Solution™ gives you the greatest flexibility in absenteeism management practices. QQuest implementation specialists work with you to design the details of your implementation, from business rules through technology implications.

Each customer is unique. QQuest implementation specialists get to know you and your business before we recommend a plan. Contact QQuest to get started or read about ATS Implementation.

ATS Implementation: The QQuest Difference

Whether you select ATS Hosted Solution™ or ATS Enterprise Solution™, QQuest is your guide throughout your system and process implementation. QQuest implementation specialists get to know you and your business before we recommend a plan.

Each customer is unique. QQuest implementation specialists get to know you and your business before we recommend a plan. Contact QQuest to get started.