The American Society for Quality, Customer Supplier Division focuses on business-to-business relationships. Their annual conference in 1999 was held in Nashville, Tennessee. Tim Poirier and Rich McGlew presented two conference session topics. Click on the links below for specifics on each presentation.
Rapid Process Documentation Techniques for Teams presented information on techniques QQuest has used to build common understanding and consensus around a business process.
The Future of Customer-Supplier Communication summarized our learnings from implementing dispersed engineering teams. Based on these learnings, we present our vision of the emerging direction of customer-supplier communication.